FAQ & More

Stay up to date with VIP’s latest developments in internet and voice services

VIP Voice Services is constantly striving to ensure our customers are satisfied with our business internet and voice products. As we deploy new technologies and identify vendors that can help us make good on our mission, we want to keep you informed of new developments. We hope you’ll bookmark this page and visit it any time you have questions or concerns.

Message to Our Customers About Steps to Improve Uptime: February 16, 2018

Please let VIP Voice Services take this opportunity to say “Thank You” for your continued confidence in our internet and voice products. We like to take every opportunity to appreciate our customers.

In the last few months, VIP Voice Services has invested significant time and resources in product development. One of the motivating factors is that the Voice Services industry now has the ability to offer 99.9999% uptime and VIP would like to raise our standard to this new benchmark. This uptime capability, as well as features that provide more granular and robust disaster routing, are some of the key reasons VIP has decided to transition our clients to this newer technology that will provide greater stability and redundancy.

Please take a moment to review the frequently asked questions below to define what this process means to you.

Frequently-Asked Questions:
  1. How will this affect my company’s day to day operations?
    Your daily operations will not experience any interruption of service or not recognize any noticeable change. Your management system will need to be updated and your voicemail recordings may need to be refreshed but business communications will continue without interruption.
  2. Will my service experience be any different?
    Your business will not notice a recognizable change with the exception of stability and reliability. Your company’s ability to be redundant and stable in the case of a service outage will be even more dependable and robust. VIP is constantly developing new and innovative technology to provide the best quality, most resilient and strongest support structure in the industry.
  3. What is required for this migration?
    To transition our clients to this better platform, each customer will need to sign a new Letter of Authorization (LOA), thereby authorizing VIP to move each client from one platform to another. This is a common practice in the industry and a legal requirement that keeps clients informed regarding their service and avoid pirating or “slamming” of phone numbers or services.

VIP Voice Services is proud of our record of customer service and will continue to strive to provide the best possible products for our clients. This proactive move to offer better products with best in class redundancy at no additional cost to our clients is one more way that VIP will continue to earn our clients’ confidence. Thank you for the opportunity to serve your company and business communication needs and we look forward to continuing your journey toward success.
Sincerely,
VIP Voice Services
(888) 570-VOIP